Overview

At Delcook, customer satisfaction is important to us. Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused

  • It must be in the same condition as received

  • It must be in the original packaging

Non‑Returnable Items

Due to the nature of our products, certain items cannot be returned, including but not limited to:

  • Food items and spices

  • Opened or used spice packs

  • Perishable goods

  • Health and personal care products

  • Gift cards

  • Downloadable or digital products

For hygiene and safety reasons, opened or tampered spice products are not eligible for return or refund.

Proof of Purchase

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in certain situations, such as:

  • Items returned with damaged or missing packaging not caused by our error

  • Items returned after the 30‑day return window

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed

  • A credit will be applied to your original method of payment

  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (posting may take time)

  3. Contact your bank for processing updates

If you’ve completed all these steps and still haven’t received your refund, please contact us at:
📧 progressivelifecare99@gmail.com

Sale Items

Only regular‑priced items are eligible for refunds.
Sale or discounted items are non‑refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at:
📧 progressivelifecare99@gmail.com

And send the item to:
📍 201, 2nd Floor, C‑17, Citizens Paramount Tower, Janakpuri, New Delhi – 110058

Shipping Returns

To return your product, please mail it to:

📍 Delcook
201, 2nd Floor, C‑17
Citizens Paramount Tower
Janakpuri, New Delhi – 110058

  • Customers are responsible for return shipping costs

  • Shipping charges are non‑refundable

  • If a refund is approved, return shipping costs will be deducted from the refund

For higher‑value returns, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

For any questions related to refunds or returns, contact us:

📞 9910660157
📧 progressivelifecare99@gmail.com