At Delcook, we strive to deliver your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation of payment.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been successfully processed.

2. Shipping Methods & Delivery Time

  • We ship across India via reliable courier partners.

  • Estimated delivery times (after order processing):

    • Metro cities: 2–4 business days

    • Non-metro / remote areas: 5–7 business days

  • Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout and vary depending on:

    • Weight of the order

    • Delivery location

  • Free shipping may be offered on orders above a specified value (check website for promotions).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • Use this tracking number to monitor your order on the courier partner’s website.

5. Shipping Address

  • Customers must provide a complete and accurate shipping address.

  • Delcook is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • Orders returned due to incorrect addresses may require reshipping charges.

6. International Shipping

  • Currently, Delcook only ships within India.

  • We may offer international shipping in the future; updates will be provided on our website.

7. Damaged or Lost Shipments

  • If your package is damaged or lost during shipping, please contact us immediately:
    📞 9910660157
    📧 progressivelifecare99@gmail.com

  • We may require photos of damaged products or proof of non-delivery to process replacements or refunds.

8. Returns & Exchanges

  • For details regarding returns, exchanges, and refunds, please see our Refund & Returns Policy.

9. Contact Us

For any shipping-related questions or concerns, contact Delcook:

📍 201, 2nd Floor, C-17, Citizens Paramount Tower, Janakpuri, New Delhi – 110058
📞 9910660157
📧 progressivelifecare99@gmail.com